Vantaca Zen Desk: A Journey of Leadership and Growth

As the Manager of Customer Support at Vantaca, I have had the privilege of leading teams and developing workflows that drive success. But my journey didn't start here. Prior to joining Vantaca, I've had a diverse range of experiences that have shaped me into the leader I am today.

My first foray into leadership was as Secretary and Treasurer for Army Women Cycling from December 2011 to June 2012. This role taught me the importance of organization and time management. From there, I worked as a Server/Bartender at Nick's English Hut from December 2012 to June 2013, where I honed my communication skills and learned to work well under pressure.

In October 2013, I joined Big 5 Sporting Goods as a Manager Trainee, where I was responsible for coaching customer service representatives. This experience helped me develop strong leadership skills and understand the importance of empowering team members. I then moved on to OtterProducts in August 2014, starting as a Customer Service Representative and progressing to Associate Manager.

In October 2016, I took on a new challenge as a Blogger at Where Goes The Road, where I wrote blog posts and managed social media. This role allowed me to tap into my creative side and develop my writing skills.

From July 2017 to January 2020, I worked at Elwood Staffing as a Staffing Manager and later at ClearCompany from July 2018 to January 2020, where I held roles as Team Lead - Client Solutions Specialists and Client Solutions Specialist. In these positions, I had the opportunity to coach and mentor team members, provide support to clients, and develop my problem-solving skills.

My most recent experiences include working at ClearCompany Talent Management Software from March 2021 to May 2022, starting as Manager of Technical Services and later becoming Manager of Customer Support - Tier 2. I then moved on to BetterUp in June 2022, where I worked as the Manager of Customer Support Operations until November 2022.

Now, as the Manager of Customer Support at Vantaca since April 2023, I'm excited to bring my wealth of experience to a new team and continue to grow as a leader. Throughout my journey, I've learned that leadership is not just about giving orders, but about empowering others to succeed and creating an environment where everyone can thrive.

In my current role at Vantaca Zen Desk, I'm responsible for leading the customer support team, developing workflows, and collaborating with cross-departmental teams. My goal is to provide exceptional service to our customers while continuously improving processes and driving growth.

As I look back on my journey, I'm grateful for the diverse experiences that have shaped me into the leader I am today. I'm excited to see what the future holds and how I can continue to make a positive impact at Vantaca Zen Desk.

Vantaca zen desk